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General User Information
Does it integrate with my billing system?
Will it take or confirm patient information?
What about a Spanish Interface?
How long does it keep the sign in data?
How many computers can connect to the Medical Check In Systems?
How many choices can I set for the patient sign in?
What do I need to set up the system?
How to change the bottom banner
How to set up a Master/Slave system
How to change the top banner
How to backup the system
More Technical Information for IT persons
What Operating System is used?
What software must be installed?
Can the system be integrated into a domain?
DHCP or Static IP?
Wireless Connectivity?
Anti-Virus?
Does it integrate with my billing system?
No. Medical Check In works with all practice management software because we do not integrate but instead runs along side of any application you choose. Integration with other software would cause far too many issues that we identified in the early stages of development. Exposure of information, HIPAA, exact name matching for children and new patients, foreign languages, long lines for the patient, constant changes to the software and much more. Additionally it would require a support contract that would add to the cost. As our system has no additional costs or contracts.
Will it take or confirm patient information?
No. We feel that information should be taken as a different process. Prolonging the sign in process will only create frustration, long lines and if there are any questions it will actually be less efficient due the fact that a receptionist will have to stop what they are doing to help the patient sign in.
At the sign in area it is against HIPAA regulations to expose patient data to others. Displaying information could potentially expose private information to the wrong person.
Our purpose is to streamline the patient sign in process. Currently our customers show an average of 10 seconds to sign in. Asking questions of the patient would extend this to more than one minute or two. By extending the process it would require an office make a more substantial investment to handle the patient load. Multiple machines would be required.
Most of our customers agree they do not want the patient entering data into the computer system and then making someone else in the office check their information for accuracy.
We leave the patient records and information to your practice management software.
What about a Spanish Interface?
Although there is no current language interfaces other than English there are a few things that can be used to help those wanting to work with other language groups.
1. Each button can be programmed with any text. Try putting English and Spanish on one button.
2. Use the first 4 buttons for English and the last 4 buttons for Spanish. Skip button 5 to create spacing.
3. The Greeting Banner can have anything you want. Again, put both English and Spanish in the Greeting Bar
4. The Spanish Keyboard is basically the same as the English keyboard. There are only 2 extra characters.
5. Names are not language specific therefore they are spelled the same regardless of who types or reads the name.
6. Patients will type the name that the office knows them by. This also helps because most patients feel they must be more formal with the Medical Check In computer so they avoid nicknames.
How long does it keep the sign in data?
Until you delete it. This is a great tool for management. Reports and statistics can be gathered days or even months later.
How many computers can connect to the Medical Check In Systems?
Up to 10 computers can use the system simultaneously.
Call support if your system needs more connections
.How many choices can I set for the patient sign in?
Our system has up to 14 programmable choices. It will only show as many choices as you set up. If you set up 6 choices that is all that will show until you change it. The choices can be changed anytime you like from the administration menu.
What do I need to set up the system?
You will need a power connection and a network connection. That’s all. Our system is so easy to install you do not need any computer experience to get started. Simply plug it in and turn it on. Once it is on you can configure the choice buttons from your own workstation.
How to change the bottom banner
The bottom banner can be changed for many reasons. Advertising, announcements, logos or many other reasons. To change the banner simply create a graphic file using your favorite program like MS Paint, Photo Paint, or Illustrator. The dimensions should be 700 pixels by 200 pixels. Place your file in the program directory. Go to the main menu and click on ‘Configuration’. In the box type the name of your banner file. Go to the touch screen and restart the program.
How to set up a Master/Slave system
Two systems can be used for reasons of high volume or multiple check in locations acting as one. Because the two systems are on the same network the machine name must be changed on one of them. The default name is CHECKIN. Name the other machine CHECKIN2 for example. In the program directory create a file named db.ini. The first line of that file should read “\\machine_name\directory\cico.mdb” to point the second system over to the first machine.
How to change the top banner
The top banner is very important to get new patients to sign in. You need to make sure that you have a graphic that directs patients to sign in or they will not know that the machine is for this, reducing the effectiveness. To replace the top banner, quit the touch screen program, create a file named topbanner.gif and replace it in the program folder. Restart the touch screen application.
How to backup the system
Backup can be dome in two ways. The first is to copy the program folder to another computer or include it in a backup routine. Second, you can export the data using the main menu choice of ‘export to excel’. Save the data to a file in Excel.
More Technical Information for IT persons
What Operating System is used? Microsoft Windows XP Professional
What software must be installed? None. Access to information is browser based. Since all screens are web based, no software is installed to your workstations and therefore no conflicts. Most any browser will do such as IE6, IE7, Safari, FireFox, etc.
Can the system be integrated into a domain? YES, but no suggested. Auto logon should be handled in the registry
DHCP or Static IP? Both work very well. DNS entry should be made if using static IP Addressing
Wireless Connectivity? Wireless is included but not necessary. Card may be disabled if needed.
Wireless does support all Cisco security protocols, WEP, and standard wireless security included with Windows XP Professional
Anti-Virus? Any Corporate version is acceptable. Retail versions of Norton/Symantec and McAfee are strongly discouraged and will not be supported. AVG is a good retail package. Do not install additional firewalls.
Backup ? Backup is accomplished by copying the program directory to an outside location.
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