How easy is your Patient Kiosk?
How long does it take a patient to sign in?Truth is, if it's easy they will use it but if it's complicated they will dance around it and complain. Patient check in should be fast and simple.
Medical Check In uses basic screens to get the patient in your office in just seconds! You need their name and reason for visit. The system automatically time and date stamps the entry for accurate recording of the visit. The information is then passed to your desktop along side of your EMR or practice management software. We don't ask the patient to spend 10 minutes updating information because when they don't care about accuracy, your claims get denied.
Medical Check In
Our Patient Kiosks replace the sign in sheet and sorts patients automatically
You can replace the sign-in sheet with an Apple iPad, Android based tablet or touch PC for a low cost, efficient Patient Check-In System. When your patient signs in, they instantly notify your staff without interrupting anyone. The information is automatically sorted, then presented on existing office computers. Your staff can respond faster having the patient information onscreen. Patient information is stored for long term statistics and reporting giving management valuable documentation as to workload, wait times and trends.
Get more from your sign-in sheetA Patient Kiosk saves all your data and gives you long term reporting abilities. After all, computers are supposed to make the job easier. With a database of names, dates and timestamps the kiosk can produce valuable reports about traffic flow, wait times, customer needs and staff performance. How would you like to know the average wait time or time to service a specific customer need? With a customer check-in system, its a simple report.
Simple vs Integrated KiosksThe first thought is to have a kiosk that will make them sign a waiver, verify their personal information, update their medical history, check their insurance, take their co-pay, print a receipt and ask what symptoms they are having. All before they get to see anyone in the office. While these are great ideas consider the time it will take standing at a kiosk. Clipboards made this easy but kiosks take space and cost more than paper. How many kiosks will you need? Also consider that you already have a patient portal for these tasks.
The truth is the patient kiosk just needs to get them in the office and notify the staff without interuption. Speed is crucial to getting patients through the office. If it takes 5 minutes at the kiosk you can only handle 12 patients per hour. With Medical Check In it takes 15 seconds and you are not limited!
Separate Check-in from data collectionThe patient sign in process is easy until you add forms, waivers and try to verify information. Signing in takes seconds but forms and verifications can take 10 minutes or more. Forms and waivers should be handled on a separate system allowing your faster patients to get in quickly.
Use a Patient Portal to collect dataPatient Portals are now a requirement for meaningful use. Instead of buying an expensive integrated kiosk for collecting patient data, simply put a computer with your existing patient portal software in the lobby. This will allow you to separate the check-in process from patient information and demographics.
Compatible with Any Hardware
iPads make great Patient Kiosks!
Low priced tablets make touch screen kiosks more cost effectiveThe Apple iPad is a very stable and low maintenence touch screen that everyone is familiar with. Customers are familiar with the touch and feel of cell phones and tablets. This means they have no reservation about using it. We frame it in a secure kiosk stand and it can be mounted on the wall, set on the counter top or used as a stand alone kiosk.
IT staff will love the low maintenance and top security of the IOS platform. Since there is no data stored on the device, the security risk is at it's lowest. If it breaks, it is easy and cheap to replace compared to full blown PC based kiosk systems. The iPad can be connected to any WiFi network with internet access and not necessarily the same network your office PCs are on. Check our spec sheet for technical details.
Medical Check In Screens 1-2-3
The Perfect Compliment to EMR & Practice Management softwareAs offices become more computer oriented the practice management will need to ensure that the systems work together without conflict. When choosing practice management software, EMR software, patient billing and electronic sign in systems a key factor is the ability to work together and be flexible to work with future medical software additions. Medical Check In is compatible with ALL patient management software and EMR systems. Since 2005 our systems have been improving patient services.
Integrated Kiosk vs Stand Alone
Does an integrated kiosk really save?
An integrated patient kiosk can collect patient demographics, verify insurance, take payments, present HIPAA disclaimers, show release forms and ask pre-visit diagnostic questions, but is a computer the best person for the job? How long will it take for the patient to read all that?The computer should be able to do all those jobs, right?
The computer is not the question. With an integrated kiosk, all you changed is 'who' put the information in. You are moving away from a trained healthcare professional for critical patient information. The patient has never seen this program. The patient is at the doctor because they don't feel good. They are not thinking about accuracy and how it may effect payment of the claim. The patient doesn't know the difference between a policy number and a group number. If any of the information is incorrect by just one character the claim can be denied or worse, diagnosed incorrectly. And while the computer is pretty good at filtering, it is unable to make human decisions and correct the mistakes.
Is the patient kiosk faster?The kiosk is suposed to move patients through faster and relieve staff for other tasks. Do you really think the patient putting information into your system is faster than a person you trained? Your staff has seen it all and they make on the fly human decisions as the enter the information. Your staff knows what is needed to get paid fast. The patient only cares about getting customer service fast and looks for ways to skip forms and paperwork.
Try it yourself! When you look for a kiosk, try it like you are the patient. You get one try to get used to how it works. Making the excuse "they will get used to it" only applies if the patient is going to use it many times in a short period. How would they get used to it if they only use it once?
Simple Check In is better!The idea is to get patients signed in, sorted and to the right department. Fast! A simple kiosk is better and less frustrating for staff and patient. Keep the sign in process down to seconds. If more information needs to be taken, separate it out by using a patient portal. The patient portal can be online and it can be a computer in your lobby. Since the patient portal is now a part of 'meaningful use', why not use it for data entry and leave the sign in system for simple check in of the patients.
It's time for a Patient Kiosk
Kiosks are more affordable than ever!With time, technology becomes smaller, faster and more affordable. Since we started in 2005, the kiosk has dropped dramatically from thousands of dollars and a tech staff to just a few hundred dollars and no staff to maintain. IBM and NCR were the only two major players in 2005 and their systems required custom setup and installation, a six month wait and over $20,000. Today, with the advent of the Apple iPad and Android touch screens, systems are available for just a few hundred dollars and can be installed within 30 minutes.
When you consider a patient kiosk or medical check in system, be sure to consider all the factors. Time to implement, hardware costs, software licensing and ongoing maintenance or support. Measure those against the savings of having the patient enter information vs. having a trained staff member that can multi-task.
Measuring the costs of a Kiosk
When deciding on a patient check in system, cost is a major factor. Not just the initial hardware but the entire life cycle should be considered. Over time the operating system and software will need updating. Will there be down time needed to update? When the hardware fails, how hard is it to replace and get the system back running? Will you need an IT department to support any part of the system?
Bottom line, the more complicated your kiosk is, the more it will cost to implement & maintain.
Medical Check In uses consumer available products for ease of use, installation, support and replacement. Our components are available at Walmart, Best Buy and online everywhere.
Setup & implementation is one day or less. If your hardware ever fails or is damaged, you can replace it in less than a day. Touch screen tablets, PCs and Apple iPads work great with our software making it the easiest patient kiosk you can find.